Shipping policy
- Looping Home ships worldwide but some countries are not setup, please contact us if your country is not listed in the options.
- Shipping costs include: postage, packaging & handling.
- We ship from Portugal using national postal service - Correios de Portugal ( CTT) by priority mail. The delivery will be made by your local mail office of your national postal service at your ADDRESS provided during checkout. This mail is safe and priority with tracking number.
- Multiple items above 2 kgs could be shipped in several and separate packages.
- To Spain the delivery is made by Tourline Express mail in 2 days.
- In cases where package is kept at the customer's local post office, it is the customer's responsibility to collect the package. No refunds will be issued for non-collected items.
- Customers will have to pay the reshipping and any fees charged due to the return of the packaging.
- Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
- If the customer does not want to pay the reshipping of the order, a 40% restock fee will be deducted from your order amount, so the value of the refund will be less 40% of the order price.
- Keep in mind that we are responsable for the package until it arrives at your post office or home, after that you are responsable to collect the package and handle appropriately.
SHIPPING ADDRESS
- We always ship your order to your ADDRESS provided at CHECKOUT so please make sure you provide a correct address.
- If you detect an error in your complete address please contact me as soon as possible to rectify before shipment be made to a wrong address.
- We are not responsible for items returned due to incorrect addresses. You will have to pay the re shipment of your order.
PROCESSING TIME
- The time we need to prepare an order for shipping varies. Usually:
* items ready to ship usually takes 3/5 days
* items made to order and custom orders varies so for details, see individual items.
Estimated shipping times:
Portugal: 1-2 business days
Spain: 2-4 business days
Europe Union: 5-10 business days
Europe: 8-15 business days
United States: 8-20 business days
Canada: 8-20 business days
Australia, New Zealand and Oceania: 15-30 business days
Asia Pacific: 15-30 business days
Latin America and the Caribbean: 20-40 business days (by request - contact us)
We do our best to meet these shipping estimates, but can't guarantee them because the shipping service depends of your national custom and mail. Please note that buyers are responsible for any and all duties and customs charges that may be incurred.